FAQS


IMAGE FAQS RELATED QUESTIONS.


HOW CAN I CHOOSE THE RIGHT PHOTO? ARE THERE ANY TIPS?

We can paint from any of your choice but the photo you wish to turn into a pinting should be close up, clear and in focus. If there are 1 to 3 objects in the photo it could come out well. And alos keep in mind that our artists can clearly see the details of each subjects. Photo that is in dark or in out of focus is harder to deal with.

Photo should be at the higest resolution, it shouldn’t be less than 1024 x 768.

 

IN WHICH TYPE OF FORMAT SHOULD I UPLOAD THE IMAGE?

The image should be in the format of JPEG, TIFF or PNG (our website uploader compitable) and it is preferable the file should be greater than 1 MB file size or in 3000 pixels and the resolution should be 300 pixels / inch.

 


I HAVE A DIFFERENT FILE TYPE (I.E. PDF, RAW), WHAT DO I DO?

Our website uploader doesn’t support very large files, in that case contact us for alternate solutions, we can provide you our FTP link where you can upload any size of files of any format easily.

 

I HAVE A HARD COPY OF PHOTO AND WANT TO SCAN, CAN I HAVE ANY TIPS?

Yes ofcourse, we’d love to guide you. Please clean the original photo and scanner glass softly. Scan the photo in 600 ppi (pixels pre inch.) minimum. If you have 800 or 1200 ppi option than scan it to highest for better quality. Save your scanned image in JPEG or TIFF and send us.

 


I THINK I HAVE A PIXELATED IMAGE, ANY CHANCE TO LOOK AT FIRST?

No problem, send your image us to order@portraitpaintingamerica.com before placing an order. We have a team of experts to reduce the pixelation before starting the digital painting.

 


I WOULD LIKE TO CHANGE THE SUBMITTED IMAGE. HOW CAN I CHANGE?

Contact us at order@portraitpaintingamerica.com as soon as possible and we’ll provide you a guideline on how to send us a new image.

 

 

 

PAINTING FAQS RELATED QUESTIONS.


CAN I GET ANY BIGGER OR SMALLER SIZES THAN THE OPTIONS ON WEBSITE?

Yes, you can get. Contact us for addtional sizes.

 


IS THERE ANY GUARANTEE ON THE CANVAS PAINTING?

There is always a 100% Satisfaction Guarantee on every canvas which is created.

 

WHAT KIND OF PROTECTION IS ADDED TO THE CANVAS?

Every canvas we create with latest printing technology ensures life long guarantee.

 

I AM NOT HAPPY WITH THE CANVAS I RECEIVED, HOW CAN I RETURN IT?

Just a moment, We’ll reprint the same for you. Just ask us before you return it. We are committed to make you happy.

 

WHAT I GET IS DAMAGED CANVAS, WHAT DO I DO?

We make every effort to ensure that the canvas print arrives at your door-step in perfect condition, but sometimes things can happen. For this particular case, take pictures of damage and send it to us. We’ll reprint and ship it asap.

 


CAN I HANG THE PAINTING OUTSIDE?

Although our canvas painting has a UV protected layer on it, no artwork should ever be hung outside in direct sunlight. Though our peices have water-resistant coating, it is not 100% waterproof and not advisable to be hung in a bathroom or in a kitchen where significant changes of humidity and temperature.

 


HOW DO I CLEAN OR MAITAIN MY CANVAS PAITNING?

You should always use a soft duster or damp cloth for cleaning the canvas painting.

 

 

ORDER FAQS RELATED QUESTIONS.

 

WHEN CAN I EXPECT MY FREE DIGITAL PROOF?

It also depend upon the complexity of your order but be sure that it will be in your inbox within 3 to 4 business days.

 


HOW LONG WILL IT TAKE FOR PORTRAIT PAINTING AMERICA TO SEND MY CANVAS?

After approving your proof we dispatch the painting in 4 to 6 business days.

 

I HAVE A PROMOTIONAL / SURPRISING CODE. WHERE CAN I USE?

Place your order as usual and when you reach the cart, enter your given code in the box labelled "Enter your offer code here".

 

 

SHIPPING FAQS RELATED QUESTIONS.

 

WHAT DO I DO IF I WANT MY CANVAS BY CERTAIN DATE?

Please indicate the certain date int the "special instructions" section when you place the order. You need to add rush shipping if the particular date is soon. You can contact us at order@portraitpaintingamerica.com with your order number to confirm.

 

WHEN CAN I GET THE TRACKING INFORMATION ?

You’ll get an email regarding courier company & your tracking number once your order has been shipped.

 

WHOM DO YOU SHIP WITH?

We ship with Bambino, FEDEX, Speed Post

 

 

PRICING FAQSRELATED QUESTIONS.

 

CAN I GET DISCOUNTS ON QUANTITY?

Absolutely, You can get if you have an exceptionally large project, we’d love to here. Contact us for a custom price.

 


I WANT TO START EARNING WITH YOU? IS IT POSSIBLE?

Are you a graphic or an interior designer, a professional photographer or a retailer who wants to make some money? You are at right place, here at Portrait Painting America, we offer you something that you’d really like. Contact us for custom prices.

 

WHICH METHOD OF PAYMENT DO YOU ACCEPT?

We use Paypal for payment. Paypal accepts Visa, Mastercard, Discover and American Express. We also like to get paid through Net Banking (Wire Transfer) if the amount is more than $1000.

 

WHY DO YOU CHARGE ME BEFORE MY PAINTING HAS BEEN DELIVERED?

Whatever you ordered us is purely creative, custom and produced on demand, so we must invoice you before starting the work. Don’t worry about anything because we offer 100% guarantee for life time.